In the modern world, everybody wants answers of their queries ASAP, Right?
According to some research if a customer asks a question about the service on the company’s social media profile, they probably will get the answer after 10 hours and on email probably after 12-14 hours.
And anyone don’t want to wait for 10-14 hours to get answer of his single query. It increases the chance of lose that customer forever.
So why you still use these support services if you could choose more cheaper and fast way to do this.
And If you are reading this blog, you probably know about that service and thinking about to add in your website.
If Yes, then congrats you choose the right way.
Yes, it’s live chat which is the best way to give support to your customers. Because live chat allows you to instantly connect with your customers/website visitors and help them to do a task.
Most of the modern companies use this method to more understand their customers’ needs and pain points. And make some future plans to improve their services/products.
That’s why 33% of customers except live chat platform on every website they visit. And probably more than 63% customers love to do a purchase from the website which offer live chat.
Here are some benefits of having live chat on your Website:-
IT saves money
Build strong relationship
Discover customer issues